Taking Our Scanner for Granted

I know this is tempting fate, but ...

As the owner of a photo scanning service I rely heavily on my Kodak s1220. If you've read other posts you'll see we've been through the wars together. New versions of the operating program, a few usability issues, plus the odd stripy scan. But ...

Well, I was going to run this post last week but I thought I wouldn't tempt fate. I've held off for a week, and last week was pretty busy, we did a few thousand prints. I've given it a second week and see no reason for holding off any longer. Here goes.

Nothing to report.

The wonderful Kodak s1220 has worked faultlessly, happily chugging through all sorts of photos without problem, fuss or drama. We've now put in place an automatic system that asks clients for their feedback when they pay their bill. They continue to love what, thanks to Kodak, we can continue to deliver. A snappy turnround, great quality scans, snapped up faded colours, correct orientation - all at a reasonable price.

So, nothing to report and much to appreciate. Not much of a post really, except in the world of IT based services where not every item of hardware does exactly what it says on the box without hysterics.

To stop you feeling entirely cheated I'll add something I've noticed from our marketing efforts. We've targeted 1Scan.co.uk very much at people who know they don't want to scan. Our clients have been people who wouldn't even know how to switch on a scanner or at the other end, those who know a lot about scanning and know they don't want to be bothered (typically businesses and photo professionals). Increasingly I'm noticing business from people who have a scanner, know how to use it, and have done some scanning. They've been happy with their results - yet they come to us for one simple reason. They have worked out how long it will take them to scan 300+ family photos and they just can't face the grind of doing that one by one.